Other Products
We offer a range of cost effective and time saving services to our clients.
Moving office can be hassle-free with our Office Relocation service.
Green Telecom will allocate a dedicated Office Move Specialist to ensure moving your Telecoms services goes without a hitch. We can organise everything from ordering or moving your lines and broadband service to your new address to the cabling and installation of your telephone system prior to moving in. Whatever your needs, we are here to make it happen and on time.
Office relocation is an excellent time to review the efficiency of your telephone system and lines. We can update you with current technologies, reduce or increase your line capacity, and upgrade your internet connectivity. Whatever your needs, Green telecom can provide you with a fully managed service.
To discuss your office relocation with a Specialist call 0800 9555 300
F.A.Q
Q – Can I keep my same telephone numbers?
A – If your new premises are within the same telephone exchange then generally yes. We can confirm this once we know your old and new business postcodes.
Q – If I am moving out of an area, what happens to my old numbers?
A – There are a number of options:
1. Calls can be redirected to your new premises
2. A recorded message on the old number providing your new contact numbers.
3. In some cases, it may be possible to port the numbers on to IP trunks and have these provided at the new premises. (i.e. keep your numbers)
Your office move specialist will give you all options and costs.
Q – How long does it take to install new lines at the new premises?
A – Analogue and ISDN2 lines usually take up to 10 days to install, ISDN30 lines can take up to 6 weeks. The earlier you call us the better.
With more and more business being managed over the telephone it has become increasingly important for stringent record keeping, providing a paper trail for each transaction or agreement. However, keeping records in isolation cannot provide you or your customers with indisputable evidence of what actually was said and agreed at the time. Call recording will do just that:
• Resolve Disputes Fast.
• Find calls quickly, enabling fast confirmation back to the client. Extracts can also be emailed for ease of reference.
• Recordings can be reviewed to ensure clients have been dealt with professionally.
• You can easily revisit a client call and recheck their order requirements.
• Excellent tool for staff training and performance review.
• Show that FCA & PCI DSS call recording rules have been followed.
To avoid unhappy customer situations and possible lost business, talk to Green Telecom about installing a no fuss call recording monitor. Specifically designed to enhance your business by delivering the best possible service to your customers.
Never miss another call.
Call Diversion enables you to divert your calls to another number when you’re away from your phone. Call Diversion lets you divert your calls to almost any phone, including your mobile. You can also divert calls while you’re on the internet or if you’re on the phone.
Once applied to your account as a service you can activate simply by following these 4 steps:
Codes:
21- Divert all calls.
61- Divert calls you don’t answer within 15 seconds.
67- Divert calls when your phone is engaged.
