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Lost the ability to surf the net or make a call?

When you lose the ability to surf the net and can’t make a call everything grinds to a halt… but who can fix it?

Telephone System Maintenance

Everyone needs to address this question at some stage…be it broadband speed or system failure backup… it’s your link to your clients and business, so you can’t afford down time.

By using Green Telecom our technical team is accessible to you when you really need them. No transferred of calls to India or endless menus to click through, simply dial and talk to an expert.

So what does this really mean to you?

  • Fast, effective support and maintenance. Our support services have been carefully structured with your business in mind.
  • Providing response times that match your business requirements. Direct support 24/7, 365 days a year for lines and telephone systems.
  • All of our engineers are fully manufacturer trained. Which ensures first class product knowledge and problem resolution.
  • All maintenance work is carried out to the best quality standards by our in-house engineers. Our processes are monitored by senior management with client feedback to ensure consistent service levels across all products and services.
  • Over 150 years combined engineering experience at GT. We pride ourselves on the stability of our teams as well as the reliability and quality of our work.

It is crucial to choose the correct care plan for your business needs. If you rely heavily on your telephone and internet services to function as a business, then we recommend investing in a higher service level to maintain optimum connection times.
Maintenance Level and target fix times.

Level 1
Clear by 23.59 day after next, Monday to Friday, excluding Public and Bank Holidays.
For example: report Tuesday, clear Thursday.

Level 2
Clear by 23.59 next day, Monday to Saturday, excluding Public and Bank Holidays. For example: report Tuesday, clear Wednesday.

Business 2 Plus – Enhanced care for Premium analogue lines

  • Prioritised repair maintenance levels.
  • Smart Divert as standard.
  • Reduced cost of more focused appointments.
  • Named Engineer.

Level 3
Report 13.00, clear by 23.59 same day. Report after 13.00 clear by 12.59 next day, seven days a week, including Public and Bank Holiday.

Level 4
Clear within 6 hours, any time of day, any day of the year.
Expedite Repair
With Expedite Repair you can choose to tackle a fault by boosting its Service Maintenance Level for a one-off fee. This means you can opt to pay for a six-hour repair on a fault, even though the line isn’t covered for this in its normal maintenance agreement.
Key benefits:

  • Level 4 service is available on demand if urgently required.
  • Failure to fix the fault in the agreed time scales means you’re not charged for the expedite service.

Contact us now to discuss the best option for you: 01494775500

So why do customers use Green telecom maintenance services?

‘I would also like to take this opportunity to thank everyone at Green Telecom for being such an outstanding service provider. Your fair prices and personalized service have been greatly appreciated.

As soon as the contract with the current provider concludes Fisher will resume services with Green Telecom in his new home. Thanks again.

Vee Bharakda, Navigate Business Recovery

‘I would also like to thank you guys for providing an excellent service and getting our telephone system fully working by our move date.

All our users are very happy with the system! I also know that Mike and Alan worked very hard on the cabling and the final job was very neat and tidy. ’

Anmer Haider, ITS

‘We used to receive 3 separate bills for our telephone services from different companies.

We now receive one easy to read monthly bill from Green Telecom for our phone line rental, calls and broadband. A superb service from a friendly company.’

Carol Clark, Home services

Being an environmentally friendly company ourselves we also recognize the work that you are doing for the environment and would like to place an order with a company that are environmentally aware.’

Lisa, Flybrid Systems

‘Just to let you know that your engineer has just left. He was a breath of fresh air after yesterday’s visit from BT.

He knew exactly what he was doing, nothing was too much trouble, no excuses etc., he just got on with the job. It was a huge relief, thank you!’

Denise, Dibbo Ltd

Contact us for a competitive maintenance quote to guarantee your business has the backup it really needs.