Green Telecom Codes of Practice:

In line with the requirements of the Communications Act 2003, we have published our Codes of Practise relating to Complaints handling (approved by Ofcom) and to our sales and marketing activities.

Please click on the following to view our codes of practise in .pdf format.

Codes of Practise regarding complaint handling and dispute resolution for domestic and Small Business Customers.

Codes of Practise regarding sales and marketing of fixed line telecoms to domestic and small business customers.

If you would like a printed copy, or have any special requirements, please contact compliance@greentelecom.co.uk

ISO 9001: 2000
To ensure quality is maintained at all times, Green Telecom are ISO9001: 2000 approved as 'agent providers of telecommunication carriers and installation of telecommunications routing equipment'.

Terms and Conditions of Sale:

Calls and Line Rentals

Telephone System sales and maintenance

Quality Policy Statement

Green Telecom are committed to providing the highest quality of service to its clients consistent with sound economic practice. This will ensure satisfaction and the company's leadership in its field. Our services must meet the needs of our clients and quality of service within the business is considered the responsibility of each and every person involved with the business and is part of the mainstream of activity.

Our goal is to get things right first time and every time, within an environment of all actively involved in improvement through the regular and systematic review of our systems.The Quality Management System is developed to reflect the above and in compliance with ISO 9001: 2000.

Green Policy Statement

Green Telecom is committed to reducing their carbon footprint and in general any harm that their work may have on the local and regional environment.

Our Green strategy and procedures are designed to keep all Employees, Visitors and Suppliers aware of their actions and contributions that may make an impact on the environment.

It is our intention to operate our business in an as environmentally friendly way as we can, as we strive towards a full ISO14001 approval.

We reuse, or recycle all off our incoming packaging materials, trade waste and minimise our use of paper. We ensure all electrical waste removed from clients’ premises is disposed off in compliance with the WEEE directives.

Our clients can be assured that when choosing a telecoms company that we are truly Green in nature as well as in name.

Green Telecom does not share information with other companies other than its own associates, and does not sell its user information. We may retain any personal information we collect from you. You agree that we may use and update this information for the following purposes:

(a) processing transactions;
(b) the provision of our service to you;
(c) the operation and enforcement of Green Telecom terms and conditions;
(d) customer service;
(e) technical maintenance;
(f) marketing;
(g) product and service development;
(h) dissemination of investor information;
(i) recruitment;
(j) facilitating subsequent use of this Website;
(k) transfer to another company in the event of the sale of Green Telecom; and
(l) legal compliance.

Unless you opt out of receiving promotional materials, we may from time to time notify you of special promotions, new products or services, or other information that may interest you. We explicitly reserve the right to disclose any such personal information if required to do so by law, or in the good faith belief that such action is reasonably necessary to comply with legal process, respond to claims, or protect the rights, property or safety of our company, employees, customers, or the public.

Green Telecom reserves the right to change the terms of its Privacy Statement at any time. If we do change this Privacy Statement, we will post the changes on this Website. We encourage you to review this Privacy Statement each time you visit our Website to make sure you understand our current policy on collecting and using information collected through our Website.