Crucial Call Report
Green Telecom are delighted to announce the launch of Crucial Call Report (CCR), a low cost feature rich enterprise call performance management solution providing analysis of incoming and outgoing call traffic irrespective of line type or PBX equipment.
CCR is 100% web based requiring no infrastructure investment or day to day management. It comes with no long term tie in, set up within 24 hours and is available to all Green telecom clients.
An extremely cost effective alternative to call logging
- Inbound and outbound call analysis
- Call waiting times
- Average Call duration
- Peak period analysis
- Dropped and engaged calls
- Trunk utilisation reporting
- Graphical, PDF, CSV and email reports
- No Upfront Investment / rapid roll out
- Fully automated.
Crucial Call Report pricing:
Cost Per Month |
Green Telecom |
|---|---|
Up to 20,000 call records |
£12.00 |
Each additional 20,000 calls |
£6.00 |
Set up fee |
FREE OF CHARGE |
You can't manage what you don't measure
Crucial Call Report provides you with a suite of graphs
and reports at their fingertips, including:
Time based analysis - when is your busiest time
of the day, are you losing calls?
Analysis per day of the week - which is your
busiest/quietest weekday?
Call duration analysis - when your customers
call you, how long does it take to deal with their
enquiry?
Ring time analysis - how long are your customers
waiting for their calls to be answered?
Lost opportunities - are calls being abandoned,
how long do your customers wait before
hanging up?
Additional ring time statistics - how does hour
of day affect ring time? Are calls being handled
efficiently during lunch or break periods?
Capacity planning - do you have enough capacity
to deal with demand, do you need to add new
circuits or increase your channel counts?
Directional analysis - do you make more calls
than you receive?
For more information on any of our services or to start benefiting from the use of our line rental call
